Vasavi Grand

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  Privacy Policy
  
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  Terms and Conditions
  
• 
  Refunds and Cancellations
  

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Privacy Policy for Vasavi Grand

Effective Date: 1st September 2024

This Privacy Policy describes how Vasavi Grand affiliated to Sri Venkateswara Bhakthi Seva Trust (the “Site”, “we”, “us”, or “our”) collects, uses, and discloses your personal information when you visit, use our services, or make a booking/purchase from https://staging.staging.vasavigrandtirupati.in (the “Site”) or otherwise communicate with us.

At Vasavi Grand, we respect your privacy and are committed to protecting the personal information that you provide to us during your interactions with our hotel. This Privacy Policy outlines our practices regarding the collection, use, and safeguarding of your information when you visit our website or utilize our services.

By using our services, you consent to the data practices described in this policy. If you do not agree with these terms, please do not proceed with using our services.

1. Information We Collect
    1.1 User Account Information
When you register for an account with Vasavi Grand, you voluntarily provide us with personal information, which may include:

1. 1. Your email address
   2. Your phone number
   3. Your postal address
   4. Any other details necessary for booking or customer identification purposes

1.2 Information via Social Accounts

You may also choose to register using your social media accounts (e.g., Facebook, Google). By doing so, you grant us access to certain information from your profile in accordance with the privacy settings and regulations of that social network.

2. Cookies
Cookies are small data files that are stored on your device when you visit our website. Our website utilizes cookies to enhance your user experience, track usage patterns, and personalize our services.
We may use the following types of cookies:

1. 1. Session Cookies: To maintain your active session on our site.
   2. Persistent Cookies: To remember your preferences for future visits.
   3. Third-party Cookies: Facilitated by our partners to provide additional functionality.

You can control or delete cookies through your browser settings at any time. However, please note that disabling cookies may limit your ability to use certain features of our website.

3. How We Use Your Information
Vasavi Grand uses the personal information collected from you for the following purposes:
To Facilitate Reservations: We process your information to enable bookings and manage your account.
Communication:

1. 1. We send you emails and SMS about your bookings, confirmations, and other crucial information regarding your stay.
   2. Promotions and Newsletters: With your consent, we may send promotional emails about our services, special offers, and hotel news. You can unsubscribe at any time.
   3. Security and Fraud Prevention: We monitor user activities to detect and prevent fraudulent actions. We take appropriate measures to protect our users and our business against such activities.

4. Security of Your Information
At Vasavi Grand, we implement reasonable security measures and procedural safeguards to protect the data you supply from unauthorized access, use, or disclosure. Our practices include:

1. 1. Encryption of sensitive information.
   2. Regular security audits and updates to maintain website integrity.
   3. Limited access to your personal information, which is restricted to authorized personnel only.

However, no method of transmission over the Internet, or method of electronic storage, is 100% secure – we strive to protect your personal data but cannot guarantee its absolute security.

5. User Responsibility
As a registered user, you are responsible for:

1. 1. Protecting your login credentials and password from unauthorized access.
   2. Not sharing your account information with anyone else.
   3. Informing us immediately of any suspicious activity linking to your account.

6. Sharing of Information
Vasavi Grand will never sell or trade your personal information to third parties. We may share your information with third-party service providers strictly for the purposes of:

1. 1. Mailing or messaging service for sending booking confirmations or promotional offers.
   2. Payment processing providers for secure payments.
   3. Law enforcement or regulatory agencies as required by law.

7. Changes to This Privacy Policy
We may occasionally update our Privacy Policy to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will notify you of any significant changes via the email address you provided during registration. Your continued use of our services after modifications to this policy indicates acceptance of such changes.

8. Contact Us
If you have any questions, concerns, or complaints about this Privacy Policy, or our data practices, please contact us at:

Vasavi Grand
Email: contactus@staging.staging.vasavigrandtirupati.in
Phone: +91 9392379785
Address: H.No: 22-220/1A, Rajareddy Nagar, Bank Emplooyees Colony, Medigo Hospital Lane,Karakambadi Road, Tiruapti, Andhra Pradesh, India – 517501

This Privacy Policy may be updated periodically, and we encourage you to review it regularly for any changes.

Thank you for choosing Vasavi Grand for your stay in Tirupati!

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Terms and Conditions for Vasavi Grand

Last Updated: 1st September 2024

Welcome to Vasavi Grand! 

By accessing or using our services, you agree to comply with and be bound by these Terms and Conditions. Please read this document carefully before making a reservation or using our services. If you do not agree with any part of these Terms, you must not use our site or services. 1. IntroductionVasavi Grand operates as a hotel provides accommodation services to the general public and to individuals who have contributed donations to Sri Venkateswara Bhakthi Seva Trust. We offer Donor Membership plans for donors that allow them to enjoy exclusive benefits while using our site. 2. Membership and Account Creation    2.1 EligibilityTo create an account and become a member, you must be at least 18 years of age and possess the legal capacity to enter into a binding agreement.    2.2 Account InformationUsers can create accounts on our website using an email address, phone number, or by connecting their social media accounts. Members are responsible for maintaining the confidentiality of their account information, including passwords, and for all activities that occur under their account. Please read our Privacy Policy page for further.    2.3 Membership Benefits

1. 1. Members who have made donations to our trust will receive exclusive benefits including but not limited to priority bookings, discounts, and free food at Vasavi Grand. Specific benefits and tiers of membership may vary and will be communicated through our website.
   2. We provide 80G Certificate to only individual who made the Donations via Online / Offline modes, where the amounts to be reflected as per mentioned on the site ‘Donations Page’ And those shall be handed out personally in the Hotel when visited by you.

3. Reservations    3.1 Room AvailabilityVasavi Grand endeavours to ensure accurate information regarding room availability and rates posted on our website. However, we reserve the right to modify or discontinue services, including specific rooms, at any time with or without notice.    3.2 Room Booking RulesUser can only book the rooms following as per the said limitations on the specific room page.

1. 1. Children up-to 5 Years of age can stay free. Additional charges may be applicable for children between 5 and 12 years. 13+ years will be charged as per extra adult rate. In all the cases the specific room limits can’t be exceeded.
   2. User can prebook an extra mattress while booking online/offline, which will be subjected to availability at all times.

    3.3 ConfirmationAfter making a reservation, a confirmation email will be sent to the registered email address associated with your account. Please verify all details and contact our front desk immediately for any discrepancies.    3.4 Cancellation PolicyCancellations must be made according to the conditions outlined during the booking process. For further information about our cancellation policy, please refer to our dedicated Refund & Cancellation policy page on our website or contact customer service.    3.5 Check In / Check Out Conditions

1. 1. Hotel Standard Check-in time is 10 A.M IST and Check-out time is 9 A.M IST.
   2. Early check-in and late check-out are subject to availability.
   3. In keeping with our heightened security procedures, we request you to provide your photo-identity proof while checking-in. Indian Nationals can present any of the following which is mandatory before allowing into the room: Aadhar Card, Passport, Driving License, Voter ID Card. Foreign Nationals are required to present their passport and valid visa.

4. PaymentsAll payments made for Accommodations or Memberships on our site must be completed using our accepted payment options. Payments must be processed in full as specified at checkout for the time of reservation unless otherwise specified.

1. 1. There will be no mentioning of GST anywhere on the site , All the money ultimately goes to the Trust Account.
   2. We only provide tax benefit ‘80G Certificate’ for donations alone but not for any other service bookings.

5. User Responsibilities    As a user of our services, you agree to:

1. 1. Make only legitimate reservations in good faith for use by you and your invited guests only, and not for other purposes, including without limitation, reselling, impermissibly assigning or posting on third party websites, or making speculative, false or fraudulent reservations, or any reservation in anticipation of demand.

    As a user of our services, you agree not to:

1. 1. Use the Vasavi Grand website for any illegal or unauthorized purpose.
   2. Attempt to gain unauthorized access to any part of our site or any servers or networks connected to our site.
   3. Harass, abuse, or harm other users or employees of Vasavi Grand.

6. LiabilityVasavi Grand shall not be liable for any indirect, incidental, or consequential damages arising out of the use of or inability to use our services. Moreover, we are not responsible for any loss or damage incurred as a result of unauthorized access to or use of your personal information. 7. AmendmentsVasavi Grand reserves the right to update or change these Terms and Conditions at any time. We will notify users of any changes by revising the “last updated” date at the top of this page. Continued use of our services after such changes constitutes your acceptance of the new Terms. 8. Governing LawThese Terms and Conditions shall be governed by and construed in accordance with the laws of Andhra Pradesh, India. Any disputes arising from these terms will be resolved in the applicable courts in Andhra Pradesh, India. 9. Contact InformationIf you have any questions or concerns regarding these Terms and Conditions, please contact us at: Vasavi Grand
Email: contactus@staging.staging.vasavigrandtirupati.in
Phone: +91 9392379785
Address: H.No: 22-220/1A, Rajareddy Nagar, Bank Emplooyees Colony, Medigo Hospital Lane,Karakambadi Road, Tiruapti, Andhra Pradesh, India – 517501 

Thank you for choosing Vasavi Grand. We look forward to making your stay memorable!

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Refund and Cancellation Policy for Hotel Vasavi Grand

At Hotel Vasavi Grand, we strive to provide our guests with an unforgettable experience. We understand that plans may change and that you might need to modify or cancel your booking. To ensure transparency and satisfaction, we have established the following Refund and Cancellation Policy. 1. Booking Payment and Refund Details.    1.1 Total Booking Price Paid:

1. 1. If 100% of the total booking price is paid online at the time of reservation, a refund of 90% of the total amount will be issued upon cancellation.
   2. Refunds will be subjected to deductions for any payment gateway charges incurred for us at the time of above transaction.
      Ex: Refund Amount = (A – B)

    1.2 Initial Booking Payment:

1. 1. If only 10% of the total booking price is paid online, please be informed that NO REFUNDS will be processed in case of cancellation.

2. Cancellation Policy    2.1 Cancellation Timeline:

1. 1. Cancellations made 1 day or 24hours less prior to the check-in date/time, will not be eligible for any refunds. We highly recommend confirming your travel plans before this critical period to avoid potential loss.
   2. Cancellations made before 1 day or 24hours prior to the check-in date/time, we shall refund accordingly to the point no. 1.1 & 1.2 . 
   3. We provide a Reschedule Benefit for your convenience upon contacting us 24 hours before your check-In for changing the Check-In/Out Dates for one time only, where the dates can be requested for the next 30 days or less after the initial check in date. (Amount to be paid by user accordingly for an extended stay only, As actual stay in days cant be reduced.)

3. Refund Process    3.1 Processing Time for Refunds:

1. 1. All approved refunds will take a maximum of 5-7 working days to process and reflect in your account. This timeline may vary based on the financial institution and payment gateway involved in the transaction.

Additional Information
Upon cancellation, we shall contact you regarding this unforeseen situation  91and resolve the refunds directly with you according to the rules stated earlier, So you don’t have to worry about the amount already paid. Please ensure to retain your Booking ID for our confirmation.

If you have any questions or need assistance regarding our refund and cancellation policy, please do not hesitate to contact our customer support team at Hotel Vasavi Grand. We are here to assist you!

Vasavi Grand
Email: contactus@staging.staging.vasavigrandtirupati.in
Phone: +91 9392379785

Thank you for choosing Hotel Vasavi Grand, Tirupati. We look forward to welcoming you soon!